Wait Times:

NOTE: All wait times listed are for AFTER your order has been dispatched, not immediately after purchase. You can always find our next dispatch date at the top of the website. The cut off time for this date is midday the day BEFORE shipping - to allow me time to process remaining orders. 

U.K 2nd Class: 2-10 working days (No tracking is provided for this service)

TRACKED 48: 2-5 working days

TRACKED 24: 1-3 working days

Special Delivery: 1-2 working days

It is asked by Royal Mail that UK customers wait a full 15 business days before claiming for a lost item. 

International Not Tracked (covered up to £20 for loss or damage): Up to 21 Business Days 

International Tracked  (covered up to £50 for loss or damage): Up to 21 Business Days

International Economy - NOT TRACKED (covered up to £20 for loss or damage): Up to 60 Business Days. This is because economy parcels go by boat instead of plane - please only use this option if you are prepared to wait.

Fully Covered up to £500 - TRACKED: 5-15 Business Days

Any orders excluding the UK + Europe are now only going via tracked when they exceed 600g of weight. 

Note that these times are only estimates and are always likely to fluctuate due to customs waiting times in different countries etc.

It is asked by Royal Mail that all international customers (excluding economy) wait a full 30 business days before claiming for a lost item.

Note: we no longer offer 1st class shipping for small parcels in the UK as it is more expensive than Track 48 and we find that Track 48 operates faster than 1st class does.

Shipping Costs:

2nd Class:
Large Letter (for small orders of mini tumbles or some jewellery only): £1.29

Small Parcels (for almost all other orders): £3.99

Small Parcels exceeding 2kg will need to go by Track 48, Track 24 or Special Delivery Instead.

1st Class:

Large Letter (for small orders of mini tumbles or some jewellery only): £1.99

TRACK 48: 

- Up to 2kg: £4.49

- Over 2kg: £9.99

- FREE on orders over £100

TRACK 24:

- Up to 1kg: £4.99

- Up to 2kg: £7.99

- Over 2kg: £15.49

Special Delivery:

- Up to 1kg: £9.99

- Up to 2kg: £11.9

 

Europe: We offer standard (untracked) & tracked postage options. 

Everywhere Else: We offer standard, economy & tracked postage options. 

Prices depend on weight and will be calculated at checkout.

 

Packaging & Processing:

​Please allow up to 7 days for your order to be dispatched. We do not ship on weekends. We almost always ship every Wednesday.

Some orders may be packaged with lavender. If you are allergic to lavender then please leave me a note at checkout and I will leave it out of your order. I hold no legal responsibility for any allergic reactions caused by the lavender in our packaging.

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Cancellation Policy:

We accept cancellations within a 24 hour time frame. If you cancel your order after this time frame, you will be charged a small fee - equalling the amount of fees lost to us when you made your order.

Broken/Lost Packages:

At Constellation Crystals we try our best to ensure all packages are delivered safely, and on time. With crystals being unique items it is a real tragedy if one of our items turns up broken.

If this does sadly happen to you, or your parcel becomes lost in transit - please don't hesitate to contact me via email - contactconstellationcrystals@gmail.com.

​I will try to respond to your query within 1-5 business days in order to reach a satisfying conclusion. 

​Coverage:

For UK 1st & 2nd Class + International Standard & Economy: If your order is heavily damaged then you will receive cover up to the amount of £20. If your order is lost then you will receive coverage up to the amount of £20, plus the original cost of shipping. This is due to the Royal Mail coverage of items lost or damaged by standard shipping only going up to £20. 

For TRACKED 48 and TRACKED 24: if your order is heavily damaged then you will receive coverage of up to £100. If your order is lost, you will receive coverage of up to £100 plus the original cost of shipping.

For International Tracked: If your order is heavily damaged then you will receive compensation up to the amount of £50. If your order is lost then you will receive cover up to £50, plus the original cost of shipping. This is due to the Royal Mail coverage of items lost or damaged by Signed or Tracked only going up to £50.

If there is only light damage then a partial refund or discount code will be issued instead. 

If you paid for Special Delivery shipping your order will be fully compensated up to £500.

Surcharges:

If you are an international buyer and require a refund via bank transfer, you will be charged a set flat rate of £25 (this is down to the bank charges and is out of my control) plus any extra transfer or exchange rate fees. No fees will apply if being refunded via PayPal.

​Returns:

Any returns will receive a full refund - minus the postage paid from the original transaction. The cost of return postage lies solely with the buyer.

UK Returns: ​You may request a return within 14 days of receiving your order plus the return must be sent within 14 days of receiving it also. Your appropriate refund will be processed as soon as the return is received. Please request a proof of postage upon returning the parcel and send us a photo so we can verify it was posted. Note that you will not be refunded for the original postage cost, as this has already been paid and processed on our end.

We accept returns on full orders or on individual items.

International returns policies vary, so please e-mail us for accurate info.

If your parcel is returned to us due to an incomplete or wrong address, that was written wrong on our part, we will pay the extra postage to resend your parcel. However if you are at fault for providing an incomplete or wrong address, you must pay the postage to resend your parcel to the correct address.

If you fail to communicate with us or decide not to pay the additional postage to get your order re-sent out to you, you'll receive a refund for the items but NOT for the original postage you paid.

​We will not refund any items that become damaged AFTER you have received and opened your parcel. Unless your items have arrived broken, any future damages are not our responsibility.

If you return an item broken in transit, the coverage policies we have remain in full effect.

Customs Fees:

Once your parcel arrives in the destination country, you may be charged a customs fee. This is usually a customs handling fee + import duty/tax on the value of your parcel. It is illegal for us to mark an order as a 'gift'.

We are not liable to pay for any customs charges you may receive on your parcel, this is part of the shipping process and we are unable to control these charges. No refunds will be given for any customs fees you are charged.

NEW EU RULES: While we are looking into setting up the IOSS system, we currently still run (and have always ran) through DDU (delivery duties unpaid) - meaning it is YOUR responsibility to pay the delivery duties when the parcel arrives in your country, as we have always done. These fees are VAT on the total amount of your order including shipping - VAT rates are different in every country and it is YOUR responsibility to know this when purchasing. There is then also usually a small customs handling fee on top of this.

PLEASE NOTE: It is and has always been YOUR responsibility to accept that customs charges will come with your order. Even with an IOSS system, you would just be paying for the fees upfront rather than when they arrive in your country. If you are paying for a live sale or story sale order, you must've considered these fees BEFOREHAND as we do NOT accept put backs on the basis that the fees were too high.

If an order is returned to us due to customs fees being unpaid, you will NOT receive a shipping refund, and will also have a small fee deducted from the product refund - as we have already paid charges we cannot claim back.